Iowa Computing Inc
1-319-462-5434 for our main office

Telephone Answering Service Hours
Monday - Friday,
10 AM to 5 PM CST.

FAQs

support@iowacomputing.net

1. Returned merchandise: (a) All claims for shortage, damage, shipment error, incompatibility, or incorrectly ordered merchandise must be made within seven  (7) calendar days via e-mail after the merchandise is delivered. An RMA (Return Merchandise Authorization) must be issued within the seven (7) calendar days.  We reserve the option to accept or reject non-defective returns.

(b) All returns are subject to no less than a twenty-five percent (25%) restocking fee or current market value at Iowa Computing’s (hereby referred to as the Seller's) discretion. Our liability shall be limited to the invoiced value of the merchandise or its replacement. Shipping costs to and from customer will NOT be refunded.

(c) Returns will not be accepted without prior authorization and must be accompanied by a copy of the invoice. Buyer must return merchandise to seller within seven (7) calendar days after the RMA is issued. All returns must be sent to the address on the RMA. No returns will ever be accepted at the Sales Office. If the merchandise is not returned within the authorized time period, the RMA will be canceled. Products must be packed securely and be returned to the Seller undamaged, and must include original packaging, manuals, warranty cards, and all other accessories, with Buyer being solely responsible for paying all return freight costs to the address on the RMA.

(d) Merchandise is subject to testing before replacements will be issued. We reserve the right to return to the Buyer any non-defective merchandise or any merchandise that does not match the invoice.

(e) We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.

(f) We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with repaired, used, or reconditioned parts.

(g) All credits will be held for a maximum of one hundred eighty (180) days. After one hundred eighty (180) days all credits will be considered canceled.

(h) Customer must have Return Merchandise Authorization Number (RMA#) for returning products. Returned packages without RMA numbers will be refused. All returns must have their original packing materials and a photocopy of their original receipts. Mailstations are all sold AS-IS non-returnable with no RMA numbers being able to be issued. All sales are final. Returns accepted within 7 days with RMA number.

2. Warranties: (a) All components have a thirty (30) day warranty on manufacturers defects unless otherwise noted.

(b) All Retail boxed CPUs have a three (3) year warranty and all OEM CPUs have a one (1) year warranty and must be returned for exchange within the warranty period assigned to each type of CPU.

(c) Three (3) year limited parts and labor warranty on all systems purchased. 30-day warranty on individual part purchased from our store. Name brand products come with their original manufacture warranty only. Additional warranties, if any, will be through the manufacturer.

(d) All Mailstations and Cellular Phones, either New or Reconditioned are sold AS-IS with no warranty other than the manufacture. We are not a service provider, and cannot guarantee that service will be available in your area. Please check for availability of service before you purchase. All sales are final, with no returns accepted. Damaged merchandise can only handled with a freight claim to the shipper.

(e) All software warranties regarding compatibility with other hardware or software products, merchantability and fitness for a particular purpose, or the ability of a product to meet the Buyers needs, are granted solely by the publisher or manufacturer of the products.

(f) No warranty by the Seller shall apply to any merchandise which has been modified or damaged by the Buyer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. Seller is not responsible for any damages incurred to Buyer's equipment or data resulting from an improper installation.

(g) "Special order" parts have a "replacement only" warranty if defective. Non-defective parts are subject to the terms in 1 (a).

(h) All warranties begin from the date of invoice.

(i) No Seller employee, agent, or dealer is authorized to make any modification, extension, or addition to this warranty.

3. Substitutions: For items, Iowa Computing, Inc. reserves the right to make product substitutions where necessary. In all cases, the product used as a substitute will be very similar to the original item, and will always be of equal or greater value/performance. Most substitutions occur when we run out of one of our products, such as Magnavox DVD players, and we make a replacement with an item such as Sony DVD player, or the manufacture replaces a product with a newer model.

4. Refusals: Buyer may be subject to no less than a twenty-five percent (25%) restocking fee, shipping charges, and any losses incurred by Seller if a package is refused without prior authorization.

5. Shipping Limitations / Delays: All shipping dates are approximate and are based upon current availability of materials and prompt receipt of all necessary information. The Seller will not be liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by (1) strikes, fires, disasters, riots, Acts of God; (2) acts of Buyer; (3) governmental action; or (4) any other cause or condition beyond the Seller's reasonable control in the event of any such delay or non-performance.

6. Shipment: (a) All orders are F.O.B. (Freight On Board) origin unless otherwise agreed to in writing.

(b) Buyer is responsible for all reroute fees.

(c) Buyer may ONLY pay international shipments with certified check, credit card, or money order.

(d) International shipments will be held until payment is received in full, and may not be cancelled after the order process begins.

(e) Buyer is responsible for payment of international shipping. International shipping quote will be sent via e-mail and only with confirmation and payment from customer will that order be released.

(f) Buyer is responsible for payment for any duplicate shipment if merchandise is not returned to seller within ten (10) days.

7. Limitation on Liability: IN NO EVENT SHALL SELLER BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, INCOME OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, BREACH OF ANY OBLIGATION IMPOSED ON SELLER HEREUNDER OR IN CONNECTION HEREWITH, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY PROGRAMS OR DATA STORED IN OR USED IN CONJUNCTION WITH ANY MERCHANDISE SOLD, THE COSTS ASSOCIATED WITH RECOVERING SUCH PROGRAMS OR DATA, OR ANY INCOMPATIBILITIES BETWEEN THE MERCHANDISE SOLD AND ANY HARDWARE OR SOFTWARE USED BY BUYER. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY EXPENSES INCURRED BY BUYER FOR ANY INSTALLATION DONE BY SOMEONE OTHER THAN SELLER. In no event shall the Seller's liability (whether under the theories of breach of contract or warranty, negligence or strict liability) exceed the purchased price paid for the goods.

8. Payment: (a) Payment for goods purchased hereunder shall be in U.S. funds. A Twenty-Five Dollar ($25.00) minimum fee shall be charged on all returned checks.

(b) All funds received by electronic (wire) transfers are subject to no less than a Fifteen Dollar ($15.00) processing fee.

(c) All orders and contracts are subject to approval of the Seller's credit department. The Seller may, at any time, require payment in advance or satisfactory security that invoice will be paid when due. If Buyer fails to comply with any of the terms hereof, the Seller reserves the right to withhold further deliveries or terminate the agreement of sale with oral or written notice and any unpaid amount shall thereupon become due.

Buyer authorizes the Seller to offset against any amount which the Seller owes to Buyer, any amount which Buyer owes to the Seller. Until the purchase price and all other sums due pursuant hereto are paid in full, if Buyer defaults with respect to any payments described herein, it shall pay the Seller for all costs and expenses, including legal expenses and attorney's fees, incurred by the Seller in exercising any of its rights or remedies.

(d) All unpaid balances are subject to a one point five percent (1.5%) finance charge per month if not paid within the agreed terms.

9. Governing Law: The formation, interpretation and performance of this agreement shall be governed by the internal laws of the State of Iowa, including, except to the extent that the terms and conditions of this Invoice are clearly inconsistent therewith, any applicable provisions of Iowa's Uniform Commercial Code. To the extent that this Agreement entails delivery or performance of services, such services shall be deemed "goods" within the meaning of the Uniform Commercial Code, except when to so deem such services as "goods" would result in an absurdity.

10. Validity: The invalidity, in whole or in part, of any terms or conditions of this Invoice shall not affect the validity of any other terms or conditions.

11. Disputes and Attorneys' Fees: In the event of any litigation to enforce or interpret any terms of this Agreement, the parties agree that such action will be brought in the Superior Court of the County of Jones, Iowa  (or, if the federal courts have exclusive jurisdiction over the subject matter of the dispute, in the U.S. District Court for the State of Iowa), and the parties hereby subject to the exclusive jurisdiction of said court. In no event shall the litigation of any controversy or the settlement thereof delay the performance of this Agreement. If an action is commenced to enforce payment as provided herein, Buyer agrees to pay the Seller's attorneys' fees, court costs and other costs of collection.

12. Complete Order: This Invoice, which includes any supplemental documents attached hereto, sets forth the entire agreement, and supersedes all other oral or written provisions. THE PARTIES HEREBY AGREE THAT NO TRADE USAGE, PRIOR COURSE OF DEALING OR COURSE OF PERFORMANCE UNDER THIS AGREEMENT SHALL BE A PART OF THIS AGREEMENT OR SHALL BE USED IN THE INTERPRETATION OR CONSTRUCTION OF THIS AGREEMENT.

13. Trademarks: All brand names are registered trademarks of their respective owners.

14. Miscellaneous: All products sold from Iowa Computing Inc. are brand new unless description states otherwise. Photo images and OEM #'s are only for reference unless otherwise stated. Products on our site with a part number ending -R or (R) next to the model number are Factory-reconditioned. Factory-reconditioned products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low 2% rate of return, as opposed to 4% with new. The price you pay for a reconditioned item is much lower than at retail.
Price and Specification are subject to change without prior notice.
All ribbon orders will rounded up to the next full box without exception.
We reserve the right to cancel any order under any circumstance.
Not responsible for misusing, typing and photographic error.

FAQs
 

Can I edit my order? Unfortunately, you cannot add new items to your current order after it has been placed. A separate order will have to be placed through Iowa Computing. How can I cancel my order? To cancel an order, or an item from your order,  you must send us an email to  orders@iowacomputing.net. If you want to cancel your order, you must do so before the items are in process by our system or shipped (Tracking Number Issued) from our warehouse. What happens if I cancel my order? If you have decided to cancel your order, the amount paid to Iowa Computing will be completely reimbursed in the form of  an internal credit (item price + shipping) in the 3-5 business days following your cancellation. Why are certain items not available right away? Our catalog contains more than 4,000 items which obviously does not allow us to have everything in stock at once. If part of your order must come from one of our suppliers, a few days must be added to our average delivery time (some of our products are ordered from international suppliers which can take a little more time). We therefore ship these items to you a few days later. How can I know if my order has been shipped? An email alert is sent to you as soon as your package is shipped. You can also track your order status by clicking your conformation What is your return policy on Cell Phones And Cells Phone Accessories? This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by Iowa Computing, Inc. For the policy on all other merchandise, please refer to section 1 on the info page   Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Iowa Computing, Inc.  Important Notice: In the case of a return without prior authorization from Iowa Computing, Inc: the item in question will either be shipped back to the customer at their expense, or at the customer’s request Iowa Computing may elect to accept the item back with a restocking fee of 50% of the total merchandise value.   DOA cell phones: For the return of any Dead On Arrival cell phone Iowa Computing, Inc. must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.   All shipping and handling fees are non-refundable with an exception where Iowa Computing has made an error by shipping and incorrect item to the customer. In this case, customers must contact Iowa Computing to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Iowa Computing must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.   Unwanted items will be subject to a restocking fee of 25% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.   Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 25% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 25% restocking fee of the value of the merchandise and less shipping and handling fees both ways.   Please note: The cell phones represented on iowacomputing.net are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense.   If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Customer at their expense.   All reimbursements are done in the form of a company credit which can be used towards new orders. Customers may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund.  Refunds may take 3 to 5 business days to post back to the credit card. Why does the availability say the item "usually ships in 2-3 business days"? The 2-3 days indicate the shipping delay, meaning the delay between the time you place your order and the time the items are shipped to you.. Therefore, it does not represent the total time it takes to get your order.

support@iowacomputing.net